Cancellation and Refund Policy

Latest Revision: July 8, 2020

By making purchases, or registering for courses, you are hereby agreeing to this Cancellation & Refund Policy (the “Policy”). The receipt of a payment or of a registration for a course constitutes acceptance of all terms, conditions, and policies made publicly available by Rescue Elite LLC d/b/ Rescue Elite (the “Company”), including this policy.


A reservation creates an obligation for you to attend and pay for the course selected. By registering for a course, the Company is reserving a space for you and foregoing the opportunity to receive registrations from other potential participants. If you fail to complete payment for a registered course, the Company may attempt to replace your seat, and may hold you liable for the full amount of the course. Failure to complete payment for the course, forfeits your reservation, and a seat in the particular class may not be available for you.

  • If you are unable to attend a class that you have already registered and/or paid for, please contact us at as soon as possible. If you commit to a class, please show up. Registration by phone is also offered, but your seat in class is not guaranteed without payment.
  • It is YOUR RESPONSIBILITY to ensure that you are enrolled in the correct class.
  • If you register for a course and it ends up being the wrong class for which you need, Rescue Elite is not responsible for your error.
  • Please arrive at least 15 minutes before class.


If you are unable to attend a class, a CANCELLATION must be requested no less than 24 hours prior to the class date, to not be labeled as a NO SHOW. NO REFUNDS WILL BE ISSUED.

Rescue Elite designs its course schedule to serve its clients and the community and reserves the right to cancel a class due to severe weather, low enrollment, instructor availability, or any other reason the Company deems reasonable. You will be notified as soon as reasonably possible after a cancellation.

If a class is canceled due to inclement or severe weather, the class will be rescheduled, or the student may transfer to a different class at their convenience. No refunds will be issued. The Company will do everything possible to get you into the next available class.

Rescue Elite will give a full refund to all paid participants if the course is cancelled by the Company due to low enrollment or instructor unavailability.


We are happy to reschedule students to a more convenient date upon request, however, there is a rescheduling fee for this request. The request must be made no less than 24-hours prior to the class start time you are originally scheduled for.

An email to reschedule must be sent to no less than 24-hours BEFORE your scheduled class/session begins. The “TIME STAMP” on your email will be the official time of record for the purposes of this agreement. Failure to do so will result in you forfeiting all the course fees or deposits paid, and those fees may NOT be applied to a later class/session.

If your initial registration is within 48-hours of a scheduled course you will not be given the option of a refund, reschedule, credit or cancellation.

Students may reschedule only once per class they have registered for. The new class date selected for the rescheduling must be within 60 days of the original class date. We reserve the right to decline your rescheduling date request due to limited seating on that date. Rescheduled classes must be approved by the administration, as priority seating is given to students paying full course fee.

Rescheduling fees are as follows:

  • $10.00 for ALL Heartsaver courses.
  • $20.00 for BLS courses.
  • $30.00 for ACLS courses.
  • $30.00 for PALS courses.
  • $50.00 for ALL Instructor courses.

Late & “No Show”

Individuals who arrive more than 20 minutes late for a standard course will not be allowed to enter the class because the participant has missed required course information and will be treated as a “NO SHOW” and will not be entitled to Reschedule or receive a Refund.

Rescue Elite is not responsible for emails not received, feel free to call and verify if we received your email or if you have a question.

If you are attending a “Private Course” the instructor will wait up to 30 minutes before they will be allowed to leave. If you arrive more than 30-minutes after course start time you will not be allowed a reschedule or refund, this will fall under the “NO SHOW” policy.


Class registrations are final and constitute a binding agreement between you and the Company. No refunds shall be issued except as specifically articulated in this Policy.

No refund, reschedule or credit will be given to students if they show up to a class and find out they registered for the wrong class, or if the student attends any portion of a class and is unable or unwilling to complete it.

Refund Exceptions

Due to the nature of this industry, we do not issue refunds. We will review exceptions and extenuating circumstances on request. A request will be addressed and processed within 7 business days.

** Online Key Codes, regardless of circumstances, will not be refunded after they have been emailed or issued by any method, as there is NO WAY to verify the keycode has not been activated or is eligible for resale. **


Due to the nature of this industry, we do not issue refunds. We will review exceptions and extenuating circumstances on request. A request will be addressed and processed within 7 business days.

You may also send an email directly to and leave us a message. No phone calls or text messages will be allowed for the above process, EMAILS ONLY.

Please read the entire policy so you are aware of what our rules are and what will take place when you contact us.

Please contact Rescue Elite via email before the scheduled start time of a class. All requests must be through EMAIL ONLY, NO EXCEPTIONS. The time stamp of your email will be the official time used for this policy. RESCHEDULING may be considered. However, NO REFUNDS WILL BE ISSUED.

Returned Checks

If your check is returned to us for insufficient funds, you will incur an additional fee of $35.00 before your certificate will be issued. If your check is returned and we issued your certificate in good faith, you will need to send an additional fee along with the original amount immediately. If we are not compensated within 2 weeks, then we reserve the right to notify the American Heart Association or other training organizations that the certificate was obtained fraudulently. We also reserve the right to notify your employer or school.


In the event Promotional codes are offered, they would only apply to classroom-based courses and do not apply to the ‘e-Learning’ online courses, textbooks, or book shipping fees.

Replacement Cards

Rescue Elite issues eCards. It is advised by the AHA, that before reaching out to your Training Center to request a new card, first try to run a few searches in your email inbox to make sure you didn’t overlook the email with the link to access your eCard.

  • Search and make sure you don’t have any emails from: or
  • If you know you have already claimed your card from Rescue Elite, view your claimed eCard.

If you continue to have trouble finding your eCard, please call 877-277-2687 with the date of the original class, the type of class and the location of the class. Once these records are documented and verified, a duplicate will be issued. The replacement card research fee for any card issued is $10.

If the eCard was not received due to Rescue Elite’s error in addressing, there is no fee. Rescue Elite is not responsible for incorrect addresses provided by students, or cards not received that were sent to a correct address. A replacement fee applies to any card not received but was sent to the correct address.

Rescue Elite will not issue duplicate cards after 18 months, we would be pleased to enroll you in another class.

COVID-19 policies

Because Rescue Elite’s services are necessary to several critical infrastructure sectors, we will continue to offer our training courses with the following modifications/options:

  • FACE COVERINGS REQUIRED TO ENTER CLASS and must remain in place throughout class.
  • We are reducing our class sizes to ensure that all students are 6 feet apart.
  • Each student will have their own manikin.
  • There will be no rescue breathing performed on the manikin.
  • We will practice hands-only CPR and the use of the AED.
  • Each student will use gloves.
  • Healthcare providers will practice hands-only single rescuer CPR, use of the BVM in 2-person CPR, and the use of the AED.
  • First Aid practice will not include any skills that involve touching another person.
  • Soap & water and hand sanitizer are available.
  • Classrooms are thoroughly disinfected before and after each class.
  • Classrooms will stay ventilated during class.
  • If you have symptoms of any illness, please self-quarantine for 2 weeks and reschedule your class after that 2-week period.
  • ONLY course registrants will be allowed in class. NO EXCEPTIONS.

Classes begin promptly. Please try to arrive 15 minutes prior to course start time.

Rescue Elite would like to thank you for understanding our policies we have set forth for our clients and students and look forward to seeing you in class.

Contact Information:

Rescue Elite, LLC
Email Address:
Telephone number: 877-277-2687